The Terminal achieved international quality certification for our service in 1992 and currently is certified to ISO 9001:2008 Quality Management Systems. We are also certified to ISO 14001:2004 the Environment Management Standard.
This commitment to quality runs through our entire operation, from the receival of coal by road and rail to the management of our stockpiles, our coal blending capabilities, monitoring and sampling the coal, scheduling vessels for loading and ensuring they are loaded quickly and efficiently.
We also hold weekly customer communication meetings with our shippers.
The benefits of this commitment to quality are evident in our world-class vessel turnaround times and our environmental performance
- Quality Policy Statement